---
title: "Customer Service Agent in Indonesia: Duties, Pay, Safety"
description: "Customer service agents in Indonesia answer calls, chats and complaints; most ads ask for SMA to D3. An interview that moves to Telegram is a red flag."
lang: en
canonical: "https://kariraman.com/en/careers/customer-service-agent/"
datePublished: "2026-10-07"
dateModified: "2026-10-08"
sources:
  - "https://peraturan.go.id/files/pp36-2021bt.pdf"
  - "https://peraturan.go.id/files/pp35-2021bt.pdf"
  - "https://peraturan.bpk.go.id/Details/39268/uu-no-24-tahun-2011"
  - "https://skkni-api.kemnaker.go.id/v1/public/documents/f7086f88-a3a2-407a-99c5-178da14a5868/download"
  - "https://skkni-api.kemnaker.go.id/v1/public/documents/fee88ff0-df3f-4e04-b0f3-93047f94a091/download"
  - "https://bnsp.go.id/check-certification"
  - "https://skillhub.kemnaker.go.id/"
  - "https://ekonomi.republika.co.id/berita/sq0416423/ini-5-ciriciri-lowongan-kerja-palsu-versi-kemnaker"
  - "https://www.ojk.go.id/id/berita-dan-kegiatan/info-terkini/Documents/Pages/Booklet-Waspada-Penipuan-Scam-OJK/Booklet%20Waspada%20Penipuan%20Mengintai%20Kita%2c%20Ayo%20Lawan%20dan%20Hindari%21.pdf"
  - "https://finance.detik.com/tips-dan-trik/d-7941714/waspada-marak-modus-penipuan-lowongan-admin-e-commerce"
  - "https://www.ntvnews.id/news/01110993/kemlu-ri-pulangkan-1203-wni-korban-sindikat-online-scam-dari-myanmar-hingga-juli-2026"
  - "https://www.metrotvnews.com/read/kewCMXpa-fakta-fakta-target-425-ribu-pmi-tahun-2025-hingga-wni-dilarang-bekerja-di-3-negara-ini"
  - "https://siskop2mi.bp2mi.go.id/lowongan/list"
  - "https://siskop2mi.bp2mi.go.id/profil/lembaga/list_lembaga/p3mi"
  - "https://kemnaker.go.id/news/detail/menaker-ungkap-poin-penting-uu-pelindungan-ketenagakerjaan-yang-wajib-diketahui-pekerja"
  - "https://jdih.kemnaker.go.id/asset/data_puu/2025senaker006.pdf"
  - "https://peraturan.bpk.go.id/Download/31128/UU%20Nomor%2013%20Tahun%202003.pdf"
  - "https://jdih.jabarprov.go.id/page/info/produk/53539/"
  - "https://satudata.kemnaker.go.id/data/kumpulan-data/3005"
  - "https://www.hukumonline.com/berita/a/ump-dan-umk-jabar-2026-lt695805af72d43"
  - "https://satudata.kemnaker.go.id/data/kumpulan-data/2252"
  - "https://peraturan.go.id/files/pp-no-49-tahun-2025.pdf"
  - "https://jdih.jakarta.go.id/dokumen/detail/14763"
  - "https://kemnaker.go.id/news/detail/wamenaker-apresiasi-paket-kebijakan-kesejahteraan-pekerja-dki-pascapenetapan-ump-2026-bisa-dicontoh-oleh-daerah-lain"
  - "https://www.bps.go.id/id/pressrelease/2026/08/05/2606/keadaan-ketenagakerjaan-.html"
  - "https://emedia.dpr.go.id/news/2026/10/07/dpr-sahkan-uu-pelindungan-ketenagakerjaan-dasco-kado-terindah-untuk-buruh"
  - "https://www.kompas.tv/ekonomi/633153/6-ciri-lowongan-kerja-bodong-yang-perlu-diwaspadai"
  - "https://koran-jakarta.com/2026-08-12/pemkot-jaktim-minta-pelamar-waspadai-modus-kerja-palsu"
  - "https://www.bca.co.id/id/informasi/awas-modus/2024/09/18/08/24/Awas-Modus-Panggilan-Interview-Kerja-Ini-Ciri-cirinya"
  - "https://www.detik.com/bali/hukum-dan-kriminal/d-8524702/niat-cari-kerja-di-bali-pria-sumba-malah-disekap-disiksa-2-wanita"
  - "https://www.medcom.id/nasional/daerah/Wb7zXLaN-polisi-tunggu-pelaporan-korban-kasus-staycation"
  - "https://www.cnnindonesia.com/ekonomi/20240112093139-78-1048464/waspada-modus-penipuan-file-apk-pps-pemilu-yang-bisa-kuras-rekening"
  - "https://disnaker.batam.go.id/wp-content/uploads/sites/36/2025/06/DOC-20250522-WA0002.-1.pdf"
---

> Markdown version of https://kariraman.com/en/careers/customer-service-agent/. Cite that HTML page and its update date.

# Customer service agents in Indonesia: duties, requirements, pay and applying safely

Written by KarirAman editorial team Approved by [Kaiser Khan](https://kariraman.com/en/authors/kaiser-khan/) (editor), 8 October 2026 Updated 8 October 2026

Customer service agents in Indonesia answer calls, chats and complaints; most ads ask for SMA to D3. An interview that moves to Telegram is a red flag.

## Summary

High scam risk

- Customer service agents answer customer questions and complaints by phone, chat, e-mail or at a counter, then record how each case was resolved.
- PP 35/2021 sets working time at 40 hours a week, with one weekly rest day on a six-day week or two on a five-day week.
- Work-from-home vacancies with simple tasks that move the interview to Telegram and then ask you to deposit money are a reported scam pattern.
- Indonesia has no migrant-worker placement cooperation with Cambodia, Myanmar or Thailand.

## What does a customer service agent do in Indonesia?

Customer service agents handle customer questions, requests and complaints on behalf of a company, by phone, live chat, e-mail, social media or at a counter. Day to day they log each problem, offer solutions according to procedure, process order changes or returns and pass complex cases to other teams. Customer service agents must also keep confidential the customer data they see every day.

- Answer customer questions by phone, live chat, e-mail, social media or in person at a counter.
- Log complaints, issue ticket numbers and follow each case until it is resolved.
- Process requests such as order changes, returns or customer data updates.
- Escalate complex problems to technical teams or a supervisor.
- Follow scripts and service standards, including response-time targets.
- Keep customer data confidential.
- Prepare daily or weekly complaint reports.

## What are the requirements to work in customer service in Indonesia?

Customer service ads in Indonesia usually ask for an SMA, SMK or D3 qualification, polite written and spoken communication, fast typing and willingness to work shifts. Round-the-clock contact centre posts often include night shifts and public holidays. English helps for international customer support. Customer service is not a licensed profession, and employers normally train you on their products and procedures before you start.

## What does a typical customer service job description look like?

Customer service ads in Indonesia usually name the channels you will handle, such as phone or chat, the shift pattern, response-time targets and the office or contact-centre location. We wrote the description below ourselves from common advertising patterns. It is not a vacancy from any company. Check whether you would be hired directly by the service owner or through an outsourcing company, because the party that pays you and covers your rights may differ.

General example, not a vacancy

We wrote this description ourselves from what job ads usually ask for. It is not a vacancy from any company.

### Commonly requested requirements

- Senior high school (SMA), vocational school (SMK) or D3 diploma; some posts ask for a degree.
- Clear, polite written and spoken Indonesian.
- Fast typing and comfortable with computers.
- Patience with disappointed customers.
- Willing to work shifts, including nights and weekends for 24-hour services.
- English or a regional language helps for some posts.

### Skills

Empathy, Written communication, Spoken communication, Problem solving, Fast typing, Using ticketing systems, Accuracy with data.

Ministry of Manpower Circular M/6/HK.04/V/2025 bars employers from discriminating on any basis in recruitment. An age requirement is allowed only where the nature of the job genuinely affects ability and it does not remove the chance of work, and the same applies to workers with disabilities. Law 13/2003 Articles 5 and 6 guarantee equal opportunity and treatment without discrimination. [JDIH Kementerian Ketenagakerjaan](https://jdih.kemnaker.go.id/asset/data_puu/2025senaker006.pdf) 8 October 2026 [JDIH BPK RI (peraturan.bpk.go.id)](https://peraturan.bpk.go.id/Download/31128/UU%20Nomor%2013%20Tahun%202003.pdf) 8 October 2026

## How much does a customer service agent earn in Indonesia?

A customer service agent's pay must at least match the 2026 minimum wage (UMK) of the regency or city where you work: PP 36/2021 Article 23 bans paying below the minimum wage, which applies to workers with less than one year of service. We do not show a customer-service-specific figure yet, because no data meets our standard. Ask whether the figure in an ad already includes shift allowances, meal money or performance bonuses.

**Customer Service Agent: available pay data (as of 8 October 2026)**

| Data | Figure | Notes |
| --- | --- | --- |
| Pay range in KarirAman verified vacancies | Not enough data yet (n < 30) |   |
| Average net wage of employees, Professional, scientific, technical, administrative and support services (BPS Sakernas May 2026) | IDR 4,039,293 | reference for the Professional, scientific, technical, administrative and support services sector, not specific to this career; net (after deductions)<br>[Badan Pusat Statistik](https://www.bps.go.id/id/pressrelease/2026/08/05/2606/keadaan-ketenagakerjaan-.html) 8 October 2026 |
| Minimum wage (UMP/UMK) as the floor | IDR 2,317,601 to IDR 5,729,876 | Lowest 2026 UMP IDR 2,317,601 (West Java), highest IDR 5,729,876 (Jakarta)<br>Micro and small businesses are exempt from the minimum wage rules; pay there is set by agreement and still has a legal floor. [Kementerian Hukum RI (peraturan.go.id)](https://peraturan.go.id/files/pp36-2021bt.pdf) 7 October 2026 |

[Check your city's minimum wage (2026)](https://kariraman.com/en/minimum-wage/) [Work out your take-home pay](https://kariraman.com/en/tools/take-home-pay/) [How we handle salary data](https://kariraman.com/en/methodology/salary/)

## Which education routes lead to customer service work?

Customer service can start from SMA, SMK or a D3 diploma in any field, followed by company training. The customer relationship management competency standard (SKKNI, Kepmenaker 170/2016) includes units on meeting customers' information needs and handling complaints, and the 2022 marketing standard has a unit on customer service through digital platforms. The Ministry of Manpower also offers free vocational training through Skillhub.

- [**Vocational high school (SMK) in Indonesia: route to work, certificates and job centres**](https://kariraman.com/en/education/vocational-high-school/)
- [**D3 vocational diploma in Indonesia: how it differs from a degree and how to check a campus**](https://kariraman.com/en/education/vocational-diploma/)
- [**BLK and BPVP: free government job training in Indonesia and how to register on Skillhub**](https://kariraman.com/en/education/government-training-centres/)
- [**BNSP competency certification in Indonesia: how to get one, check it and when you need it**](https://kariraman.com/en/education/bnsp-competency-certification/)

## What are the working conditions and rights of a customer service agent?

Customer service agents often work rotating shifts at a screen or headset, with targets for tickets and response times. PP 35/2021 Articles 21 and 22 set working time at 40 hours a week plus weekly rest. Law 24/2011 Article 15 requires employers to register workers with BPJS, and PP 35/2021 Article 18 makes the outsourcing company responsible for outsourced workers' pay and protection. These rules may change once the new Labour Protection Law approved in October 2026 takes effect.

**Legal status:** the Labour Protection Law was approved by the DPR and the Government on 6 October 2026 but has not been promulgated and its text is not public. Until it takes effect, the rules on this page apply.

[Dewan Perwakilan Rakyat RI (emedia)](https://emedia.dpr.go.id/news/2026/10/07/dpr-sahkan-uu-pelindungan-ketenagakerjaan-dasco-kado-terindah-untuk-buruh) 7 October 2026; [Kementerian Ketenagakerjaan RI](https://kemnaker.go.id/news/detail/menaker-ungkap-poin-penting-uu-pelindungan-ketenagakerjaan-yang-wajib-diketahui-pekerja) 7 October 2026

## What is the career path for a customer service agent?

A typical path starts as a customer service agent, then senior agent handling difficult cases, team leader, quality assurance or trainer, and contact-centre supervisor. Experience with customers also opens doors to bank teller and travel consultant posts, customer experience roles, sales administration, telemarketing, HR officer posts or remote virtual assistant work. Good customer-satisfaction scores and attendance are usually what count most when you are considered for promotion.

## Can a customer service agent work abroad safely?

A customer service agent who wants to work abroad must use official placement channels: a licensed placement company (P3MI) listed on SISKOP2MI and a vacancy that appears in SISKOP2MI's official job list. The government has said Indonesia has no placement cooperation with Cambodia, Myanmar or Thailand. On 20 July 2026 the Foreign Ministry warned that many victims of online-scam syndicates accepted high-paying job offers in Thailand before being taken to Myanmar.

## How do you apply for a customer service job safely?

Applying safely for a customer service job in Indonesia means confirming the company is real, the interview is formal and no money leaves your pocket. These steps apply to office jobs and remote work alike.

1. Look for the same vacancy on the company's official careers page. If the ad only circulates in chat groups, treat it as unverified.
2. Check the registered company name in AHU and make sure the recruiter's e-mail uses the company domain, not a free address.
3. Refuse interviews moved to Telegram or anonymous chat groups, especially if you are immediately given paid tasks.
4. Never send a recruiter your OTP code, PIN or bank account details.
5. If the offer is abroad, match the placement company and the vacancy on SISKOP2MI before you hand over any document.
6. If you have already transferred money, report it straight away; see [Panduan Warga guide to reporting fraud to IASC](https://panduanwarga.org/en/guides/report-financial-fraud-iasc/) .

- **AHU Online company search** [ahu.go.id](https://ahu.go.id/pencarian/profil-pt)
- **Licensed agency (P3MI) list on SISKOP2MI** [siskop2mi.bp2mi.go.id](https://siskop2mi.bp2mi.go.id/profil/lembaga/list_lembaga/p3mi)
- **Official overseas job orders on SISKOP2MI** [siskop2mi.bp2mi.go.id](https://siskop2mi.bp2mi.go.id/lowongan/list)
- **Indonesia Anti-Scam Centre (IASC)** [157](tel:157) [WhatsApp 081157157157](https://wa.me/6281157157157) [iasc.ojk.go.id](https://iasc.ojk.go.id/)

## What interview questions might you be asked for customer service agent jobs?

Interview questions for customer service agent jobs often cover how you offer products, targets you have met, dealing with angry customers, what you do when you miss a target, and honesty in selling. Each example below comes with why it is asked and how to answer it. The Ministry of Manpower warns that an instant chat interview without formal confirmation is one sign of a fake job.

[Republika](https://ekonomi.republika.co.id/berita/sq0416423/ini-5-ciriciri-lowongan-kerja-palsu-versi-kemnaker) (official statement via media) 8 October 2026

General examples written by KarirAman, not questions from any particular company. How to practise: read the question, answer it out loud, then open the guidance to compare.

### Questions for this field

**How do you offer a product to someone who is not interested yet?**

**Why they ask:** The interviewer wants to see how you open a conversation and read people's needs.

**How to answer:** Explain that you ask about their needs first, explain the benefits that matter to them and accept a no politely.

**Tell me about a sales or service target you met.**

**Why they ask:** These jobs are often measured by targets, so evidence of results helps.

**How to answer:** Give results with figures you can stand behind, such as the number of customers or items, then explain how you got there.

**How do you deal with an angry customer?**

**Why they ask:** How complaints are handled decides whether customers come back.

**How to answer:** Give an example of listening fully, apologising for the trouble, offering a solution within the rules and involving a supervisor when needed.

**What do you do when you miss a target?**

**Why they ask:** The recruiter wants to know whether you learn from poor results.

**How to answer:** Explain how you look for the cause, change your approach and ask a supervisor or experienced colleague for feedback.

**How do you stay honest when selling?**

**Why they ask:** Untrue promises hurt customers and can create legal trouble for the company.

**How to answer:** Say you only promise what the product terms state, explain costs and risks openly and refuse misleading sales tactics.

**How do you stay friendly and clear when handling many calls or chats?**

**Why they ask:** Service quality must hold up until the last customer of the day.

**How to answer:** Describe using a script as a guide, noting the key points of each conversation, keeping your tone and using your breaks.

**Common questions that also come up (12 questions)**

- **Tell me about yourself.** Answer in about a minute: where you are now in work or study, two experiences that matter for this job, then why you applied. Personal matters such as family status are not needed.
- **Why did you apply to this company?** Mention one or two real things you learned from the company's official website, such as its business or services, and link them to your skills.
- **Why are you interested in this role?** Pick two tasks from the job advert, describe similar things you have done, and say which part you most want to grow in.
- **What are your strengths?** Name one or two strengths and give short proof: the situation, what you did and the result.
- **What is your weakness?** Choose a real weakness that is not central to the job, then explain what you are doing to improve it.
- **Tell me about a problem at work or school that you solved.** Use the STAR pattern: Situation, Task, Action, Result. Focus on what you yourself did and what you learned.
- **How do you work in a team, including when people disagree?** Give a real example of listening, explaining your view politely and finding a solution everyone accepted.
- **How do you handle pressure or tight deadlines?** Explain how you set priorities, such as a task list or checking with your supervisor, and give one example of the outcome.
- **Where do you see yourself in two or three years?** Mention the skills you want to master and the responsibility you hope to take on, without promising things you cannot know.
- **What salary do you expect?** First research the pay range for the role and the local minimum wage where you would work. Give a range, then ask whether the figure is gross or net and which allowances apply.
- **When can you start?** Give a realistic date. If you are still employed, mention the notice period in your current contract so you do not break it.
- **Do you have any questions for us?** Ask about the contract type, working hours, base pay and allowances, the next selection step and when results are announced. Ask for the offer in writing.

**Warning signs in interviews (6)**

- **The interview happens only by WhatsApp or Telegram chat with no formal invitation, or you are pushed to be interviewed on the spot.** **What to do:** Ask for a written invitation from a company-domain e-mail address, then match the contact with the official website you look up yourself. [Republika](https://ekonomi.republika.co.id/berita/sq0416423/ini-5-ciriciri-lowongan-kerja-palsu-versi-kemnaker) (official statement via media) 8 October 2026 [Kompas TV](https://www.kompas.tv/ekonomi/633153/6-ciri-lowongan-kerja-bodong-yang-perlu-diwaspadai) (official statement via media) 8 October 2026 [detikFinance](https://finance.detik.com/tips-dan-trik/d-7941714/waspada-marak-modus-penipuan-lowongan-admin-e-commerce) 8 October 2026
- **You are asked to pay for a test, a psychological test, a medical check-up, training or a uniform, or to book tickets and a hotel through an appointed agent with a promise of reimbursement.** **What to do:** Do not transfer anything. The Ministry of Manpower says legitimate recruitment does not charge applicants. [Kompas TV](https://www.kompas.tv/ekonomi/633153/6-ciri-lowongan-kerja-bodong-yang-perlu-diwaspadai) (official statement via media) 8 October 2026 [Republika](https://ekonomi.republika.co.id/berita/sq0416423/ini-5-ciriciri-lowongan-kerja-palsu-versi-kemnaker) (official statement via media) 8 October 2026 [Koran Jakarta](https://koran-jakarta.com/2026-08-12/pemkot-jaktim-minta-pelamar-waspadai-modus-kerja-palsu) (official statement via media) 8 October 2026 [PT Bank Central Asia Tbk (BCA)](https://www.bca.co.id/id/informasi/awas-modus/2024/09/18/08/24/Awas-Modus-Panggilan-Interview-Kerja-Ini-Ciri-cirinya) 8 October 2026
- **The interview is held in a hotel room, a private house or another closed place that is not an office, or the location keeps changing. An invitation to stay overnight, or any sexual demand, as a condition for being hired or for renewing a contract is also a warning sign.** **What to do:** Ask for the interview at the office or a public place, tell someone close to you where you are, and leave if you feel unsafe. Sexual demands can be reported to the police or the local manpower office (Disnaker). If you are in danger, call the police. [Koran Jakarta](https://koran-jakarta.com/2026-08-12/pemkot-jaktim-minta-pelamar-waspadai-modus-kerja-palsu) (official statement via media) 8 October 2026 [detikBali (detik.com)](https://www.detik.com/bali/hukum-dan-kriminal/d-8524702/niat-cari-kerja-di-bali-pria-sumba-malah-disekap-disiksa-2-wanita) (official statement via media) 8 October 2026 [Medcom.id](https://www.medcom.id/nasional/daerah/Wb7zXLaN-polisi-tunggu-pelaporan-korban-kasus-staycation) (official statement via media) 8 October 2026
- **You are asked for a photo of your KTP or family card, a selfie holding your ID, your bank account number, an OTP code, a PIN or a password before any written job offer.** **What to do:** Do not send them. OJK says never to give an OTP, PIN or password to anyone, and identity data can be misused for illegal online loans. [Kompas TV](https://www.kompas.tv/ekonomi/633153/6-ciri-lowongan-kerja-bodong-yang-perlu-diwaspadai) (official statement via media) 8 October 2026 [Otoritas Jasa Keuangan (Sekretariat Satgas PASTI)](https://www.ojk.go.id/id/berita-dan-kegiatan/info-terkini/Documents/Pages/Booklet-Waspada-Penipuan-Scam-OJK/Booklet%20Waspada%20Penipuan%20Mengintai%20Kita%2c%20Ayo%20Lawan%20dan%20Hindari%21.pdf) 8 October 2026 [Koran Jakarta](https://koran-jakarta.com/2026-08-12/pemkot-jaktim-minta-pelamar-waspadai-modus-kerja-palsu) (official statement via media) 8 October 2026
- **The interview invitation arrives as an app file (APK) or a link that asks you to install an app.** **What to do:** Do not open it. OJK and Kominfo warn that fake APK files can read SMS messages with OTP codes and then drain bank accounts. [CNN Indonesia](https://www.cnnindonesia.com/ekonomi/20240112093139-78-1048464/waspada-modus-penipuan-file-apk-pps-pemilu-yang-bisa-kuras-rekening) (official statement via media) 8 October 2026
- **After the interview you are asked to hand over your original diploma or other original personal documents as a guarantee for the job.** **What to do:** Ministry of Manpower Circular M/5/HK.04.00/V/2025 bars employers from requiring or holding original diplomas and personal documents as a guarantee for the job. The only exception is a diploma or competency certificate from education or training paid for by the employer under a written employment agreement, and the employer must keep it safe and compensate you if it is damaged or lost. Otherwise, show them for checking, then take them home. [Dinas Tenaga Kerja Kota Batam (meneruskan SE Menteri Ketenagakerjaan RI)](https://disnaker.batam.go.id/wp-content/uploads/sites/36/2025/06/DOC-20250522-WA0002.-1.pdf) 8 October 2026

**In danger or held at an interview location? Call the police:**

- **Police call centre 110** [110](tel:110) [polri.go.id](https://polri.go.id/layanan/spkt)

[See all interview questions](https://kariraman.com/en/guides/interview-questions/) [Build an ATS CV](https://kariraman.com/en/tools/cv-builder/) [Write a cover letter](https://kariraman.com/en/tools/cover-letter/)

## Which job scams target customer service applicants?

Customer service applicants should be wary of work-from-home vacancies with simple tasks. Glints TapLoker reported in May 2025 that remote jobs with simple tasks are often used by scammers: the interview moves to Telegram, the victim gets a small payout and is then told to deposit a larger sum. Scammers also offer high-paying jobs abroad that end in forced work for online-scam syndicates.

**Warning signs in customer service agent job ads**

- The job interview is moved to Telegram or another anonymous chat app.
- You get a task with a small payout, then are told to deposit a bigger sum for the next task. [detikFinance](https://finance.detik.com/tips-dan-trik/d-7941714/waspada-marak-modus-penipuan-lowongan-admin-e-commerce) 7 October 2026
- The recruiter asks for your bank account details, OTP code or other financial account data before any formal interview. [Otoritas Jasa Keuangan (Sekretariat Satgas PASTI)](https://www.ojk.go.id/id/berita-dan-kegiatan/info-terkini/Documents/Pages/Booklet-Waspada-Penipuan-Scam-OJK/Booklet%20Waspada%20Penipuan%20Mengintai%20Kita%2c%20Ayo%20Lawan%20dan%20Hindari%21.pdf) 7 October 2026
- The recruiter uses a free e-mail address and cannot show a clear office address.
- You are asked to pay for training or equipment before you start. [Republika](https://ekonomi.republika.co.id/berita/sq0416423/ini-5-ciriciri-lowongan-kerja-palsu-versi-kemnaker) (official statement via media) 7 October 2026
- A high-paying job offer in Thailand or a neighbouring country outside official placement channels, often with the ticket paid. [NTV News](https://www.ntvnews.id/news/01110993/kemlu-ri-pulangkan-1203-wni-korban-sindikat-online-scam-dari-myanmar-hingga-juli-2026) (official statement via media) 7 October 2026
- The vacancy is in Cambodia, Myanmar or Thailand, countries with no placement cooperation with Indonesia. [Metro TV News](https://www.metrotvnews.com/read/kewCMXpa-fakta-fakta-target-425-ribu-pmi-tahun-2025-hingga-wni-dilarang-bekerja-di-3-negara-ini) (official statement via media) 7 October 2026

- [**Fees for training, medical checks, uniforms or ID cards**](https://kariraman.com/en/job-scams/job-offers-that-ask-for-fees/)
- [**Fake HR recruiters on WhatsApp and Telegram**](https://kariraman.com/en/job-scams/fake-recruiters-on-whatsapp-telegram/)
- [**Part-time 'like and subscribe' task scams**](https://kariraman.com/en/job-scams/task-scams-likes-and-reviews/)
- [**APK files disguised as job applications or interview letters**](https://kariraman.com/en/job-scams/apk-file-job-scams/)
- [**Overseas jobs that end in online-scam compounds**](https://kariraman.com/en/job-scams/overseas-online-scam-jobs/)
- [**How to spot a fake job offer in Indonesia (loker bodong) and tell real from fake**](https://kariraman.com/en/job-scams/signs-of-a-fake-job/)
- [**How to verify a company in Indonesia before you apply: AHU, NIB, P3MI, SOEs and OJK**](https://kariraman.com/en/job-scams/verify-an-employer/)
- [**Sent money to a job scammer in Indonesia? Steps for the first hour, day and week**](https://kariraman.com/en/job-scams/already-paid/)

[Learn the signs of trafficking through job offers](https://kariraman.com/en/job-scams/human-trafficking/)

**KarirAman is 100% free. We never ask for money.**

For job seekers and employers. We run no ads, sell no data and never ask for any fee. Anyone asking for money in KarirAman's name is a scammer. [Our no-fee policy](https://kariraman.com/en/no-fees/)

[Check this job ad with the job checker](https://kariraman.com/en/check-a-job/#modus-biaya-rekrutmen)

[Report a fake job](https://kariraman.com/en/report-form/)

## Where can you find safe customer service vacancies?

Safe customer service vacancies appear on the official careers pages of banks, airlines, telecom operators, online retailers and contact-centre companies, and on the Ministry of Manpower's Karirhub portal. Check the registered company name in AHU before the interview. A genuine employer never charges for training or asks you to deposit money into a bank account or e-wallet. KarirAman does not list verified customer service vacancies yet.

**No verified vacancies for this role yet**

We only list vacancies we have checked. In the meantime, look for jobs on these official channels.

- **Karirhub (Kemnaker)** [karirhub.kemnaker.go.id](https://karirhub.kemnaker.go.id/)
- **SOE careers directory** [bumn.go.id](https://bumn.go.id/peluang/karir/karir-bumn)
- **SSCASN (BKN)** [sscasn.bkn.go.id](https://sscasn.bkn.go.id/)

## Which careers are similar?

- [**Telemarketer**](https://kariraman.com/en/careers/telemarketer/)
- [**E-commerce Admin**](https://kariraman.com/en/careers/e-commerce-admin/)
- [**Receptionist**](https://kariraman.com/en/careers/receptionist/)
- [**Administrative Assistant**](https://kariraman.com/en/careers/administrative-assistant/)
- [**Bank Teller**](https://kariraman.com/en/careers/bank-teller/)
- [**Debt Collector**](https://kariraman.com/en/careers/debt-collector/)

[See other careers in Office and admin](https://kariraman.com/en/careers/category/office-admin/)

## Frequently asked questions

**How many hours does a customer service agent work under Indonesian rules?**

PP 35/2021 Article 21 sets working time at seven hours a day and 40 hours a week on a six-day week, or eight hours a day and 40 hours a week on a five-day week. Article 22 requires one or two weekly rest days to match. Round-the-clock contact centres split these hours into shifts, so make sure your shift pattern and days off are in writing.

**Are remote customer service jobs in Indonesia legitimate?**

No, some companies do hire remote customer service staff. But the job platform Glints TapLoker reported in May 2025 that work-from-home jobs with simple tasks are often used by scammers, who move the interview to Telegram and then ask for deposits. A genuine vacancy comes from a company you can check, offers a written contract and never asks you for money.

**What should I do if I already transferred money to an online CS recruiter?**

Report it quickly. The OJK Satgas PASTI scam booklet tells victims to report at iasc.ojk.go.id by choosing Lapor Sekarang, with one report for each bank account used, because the sooner a report arrives the better the chance of tracing the money. Keep the transfer receipts and chats, stop contact with the recruiter and follow our guide for people who have already paid.

**Do customer service agents need a BNSP certificate?**

Most customer service ads in Indonesia do not require one. A certificate from an LSP licensed by BNSP, for example under the customer relationship management standard (SKKNI), can help when applying to large companies. Before paying for private training or an assessment, check that the LSP is registered and that its graduates' certificates can be verified on BNSP's official site.

## Who wrote and reviewed this page?

Written by KarirAman editorial team Published 7 October 2026 Updated 8 October 2026

Prepared with AI assistance. Checked against official sources and approved for publication by Kaiser Khan (editor). Approval date: 8 October 2026.

## Sources

The facts on this page come from these sources. Dates show when we opened them.

1. [Peraturan Pemerintah Nomor 36 Tahun 2021 tentang Pengupahan](https://peraturan.go.id/files/pp36-2021bt.pdf) Kementerian Hukum RI (peraturan.go.id) · PP 36/2021 · accessed 7 October 2026
2. [Peraturan Pemerintah Nomor 35 Tahun 2021 tentang Perjanjian Kerja Waktu Tertentu, Alih Daya, Waktu Kerja dan Waktu Istirahat, dan Pemutusan Hubungan Kerja](https://peraturan.go.id/files/pp35-2021bt.pdf) Kementerian Hukum RI (peraturan.go.id) · PP 35/2021 · accessed 7 October 2026
3. [Undang-Undang Nomor 24 Tahun 2011 tentang Badan Penyelenggara Jaminan Sosial](https://peraturan.bpk.go.id/Details/39268/uu-no-24-tahun-2011) Badan Pemeriksa Keuangan RI (JDIH BPK) · UU 24/2011 · accessed 7 October 2026
4. [SKKNI Manajemen Hubungan Pelanggan (Customer Relationship Management) (Keputusan Menteri Ketenagakerjaan Nomor 170 Tahun 2016)](https://skkni-api.kemnaker.go.id/v1/public/documents/f7086f88-a3a2-407a-99c5-178da14a5868/download) Kementerian Ketenagakerjaan RI (SKKNI) · Kepmenaker 170/2016 · accessed 7 October 2026
5. [SKKNI Bidang Pemasaran (Keputusan Menteri Ketenagakerjaan Nomor 124 Tahun 2022)](https://skkni-api.kemnaker.go.id/v1/public/documents/fee88ff0-df3f-4e04-b0f3-93047f94a091/download) Kementerian Ketenagakerjaan RI (SKKNI) · Kepmenaker 124/2022 · accessed 7 October 2026
6. [Cek Sertifikat Kompetensi BNSP](https://bnsp.go.id/check-certification) Badan Nasional Sertifikasi Profesi · accessed 7 October 2026
7. [Skillhub Kemnaker: Layanan Pelatihan Terbaik dan Gratis dari Kemnaker](https://skillhub.kemnaker.go.id/) Kementerian Ketenagakerjaan RI · accessed 7 October 2026
8. [Ini 5 ciri-ciri lowongan kerja palsu versi Kemnaker](https://ekonomi.republika.co.id/berita/sq0416423/ini-5-ciriciri-lowongan-kerja-palsu-versi-kemnaker) Republika · official statement via media · accessed 7 October 2026
9. [Waspada, Penipuan (Scam) Mengintai Kita. Ayo Lawan dan Hindari! (Booklet Satgas PASTI)](https://www.ojk.go.id/id/berita-dan-kegiatan/info-terkini/Documents/Pages/Booklet-Waspada-Penipuan-Scam-OJK/Booklet%20Waspada%20Penipuan%20Mengintai%20Kita%2c%20Ayo%20Lawan%20dan%20Hindari%21.pdf) Otoritas Jasa Keuangan (Sekretariat Satgas PASTI) · accessed 7 October 2026
10. [Waspada! Marak Modus Penipuan Lowongan Admin e-Commerce (detikFinance)](https://finance.detik.com/tips-dan-trik/d-7941714/waspada-marak-modus-penipuan-lowongan-admin-e-commerce) detikFinance · third party · accessed 7 October 2026
11. [Kemlu RI Pulangkan 1.203 WNI Korban Sindikat Online Scam dari Myanmar hingga Juli 2026 (NTV News)](https://www.ntvnews.id/news/01110993/kemlu-ri-pulangkan-1203-wni-korban-sindikat-online-scam-dari-myanmar-hingga-juli-2026) NTV News · official statement via media · accessed 7 October 2026
12. [Fakta-fakta Target 425 Ribu PMI Tahun 2025 hingga WNI Dilarang Bekerja di 3 Negara Ini (Metro TV)](https://www.metrotvnews.com/read/kewCMXpa-fakta-fakta-target-425-ribu-pmi-tahun-2025-hingga-wni-dilarang-bekerja-di-3-negara-ini) Metro TV News · official statement via media · accessed 7 October 2026
13. [SISKOP2MI: Daftar Lowongan](https://siskop2mi.bp2mi.go.id/lowongan/list) KP2MI (SISKOP2MI) · accessed 7 October 2026
14. [SISKOP2MI: Profil Lembaga P3MI](https://siskop2mi.bp2mi.go.id/profil/lembaga/list_lembaga/p3mi) KP2MI (SISKOP2MI) · accessed 7 October 2026
15. [Menaker Ungkap Poin Penting UU Pelindungan Ketenagakerjaan yang Wajib Diketahui Pekerja](https://kemnaker.go.id/news/detail/menaker-ungkap-poin-penting-uu-pelindungan-ketenagakerjaan-yang-wajib-diketahui-pekerja) Kementerian Ketenagakerjaan RI (Biro Humas) · accessed 7 October 2026
16. [Surat Edaran Menteri Ketenagakerjaan Nomor M/6/HK.04/V/2025 tentang Larangan Diskriminasi dalam Proses Rekrutmen Tenaga Kerja](https://jdih.kemnaker.go.id/asset/data_puu/2025senaker006.pdf) JDIH Kementerian Ketenagakerjaan · SE Menaker M/6/HK.04/V/2025 · accessed 8 October 2026
17. [Undang-Undang Nomor 13 Tahun 2003 tentang Ketenagakerjaan](https://peraturan.bpk.go.id/Download/31128/UU%20Nomor%2013%20Tahun%202003.pdf) JDIH BPK RI (peraturan.bpk.go.id) · UU 13/2003 · accessed 8 October 2026
18. [JDIH Jawa Barat: Kepgub 561/Kep.859-Kesra/2025 tentang UMP Jawa Barat 2026](https://jdih.jabarprov.go.id/page/info/produk/53539/) JDIH Pemerintah Provinsi Jawa Barat · Kepgub Jabar 561/Kep.859-Kesra/2025 · accessed 8 October 2026
19. [Satudata Kemnaker: Upah Minimum Provinsi (UMP) Tahun 2026 (dataset 3005)](https://satudata.kemnaker.go.id/data/kumpulan-data/3005) Kementerian Ketenagakerjaan (Satudata Kemnaker) · accessed 7 October 2026
20. [UMP dan UMK Jabar 2026](https://www.hukumonline.com/berita/a/ump-dan-umk-jabar-2026-lt695805af72d43) Hukumonline · official statement via media · accessed 8 October 2026
21. [Satudata Kemnaker: Upah Minimum Provinsi (UMP) Tahun 2025 (dataset 2252)](https://satudata.kemnaker.go.id/data/kumpulan-data/2252) Kementerian Ketenagakerjaan (Satudata Kemnaker) · accessed 7 October 2026
22. [PP 49/2025 tentang Perubahan Kedua atas PP 36/2021 tentang Pengupahan, Pasal II (ketentuan peralihan upah minimum 2026)](https://peraturan.go.id/files/pp-no-49-tahun-2025.pdf) Kementerian Hukum RI (peraturan.go.id) · PP 49/2025 Pasal II · accessed 7 October 2026
23. [JDIH DKI Jakarta: Keputusan Gubernur Nomor 1142 Tahun 2025 tentang Upah Minimum Provinsi Tahun 2026](https://jdih.jakarta.go.id/dokumen/detail/14763) JDIH Provinsi DKI Jakarta · Kepgub DKI 1142/2025 · accessed 7 October 2026
24. [Kemnaker: Wamenaker apresiasi paket kebijakan kesejahteraan pekerja DKI pascapenetapan UMP 2026](https://kemnaker.go.id/news/detail/wamenaker-apresiasi-paket-kebijakan-kesejahteraan-pekerja-dki-pascapenetapan-ump-2026-bisa-dicontoh-oleh-daerah-lain) Kementerian Ketenagakerjaan · accessed 7 October 2026
25. [BPS: Keadaan Ketenagakerjaan Indonesia Mei 2026 (Berita Resmi Statistik No. 82/08/Th. XXIX)](https://www.bps.go.id/id/pressrelease/2026/08/05/2606/keadaan-ketenagakerjaan-.html) Badan Pusat Statistik · accessed 8 October 2026
26. [DPR Sahkan UU Pelindungan Ketenagakerjaan (emedia DPR RI, 7 Oktober 2026)](https://emedia.dpr.go.id/news/2026/10/07/dpr-sahkan-uu-pelindungan-ketenagakerjaan-dasco-kado-terindah-untuk-buruh) Dewan Perwakilan Rakyat RI (emedia) · accessed 7 October 2026
27. [6 Ciri Lowongan Kerja Bodong yang Perlu Diwaspadai](https://www.kompas.tv/ekonomi/633153/6-ciri-lowongan-kerja-bodong-yang-perlu-diwaspadai) Kompas TV · official statement via media · accessed 8 October 2026
28. [Pemkot Jaktim Minta Pelamar Waspadai Modus Kerja Palsu (Koran Jakarta)](https://koran-jakarta.com/2026-08-12/pemkot-jaktim-minta-pelamar-waspadai-modus-kerja-palsu) Koran Jakarta · official statement via media · accessed 8 October 2026
29. [Awas Modus Panggilan Interview Kerja, Ini Ciri-cirinya](https://www.bca.co.id/id/informasi/awas-modus/2024/09/18/08/24/Awas-Modus-Panggilan-Interview-Kerja-Ini-Ciri-cirinya) PT Bank Central Asia Tbk (BCA) · third party · accessed 8 October 2026
30. [Niat Cari Kerja di Bali, Pria Sumba Malah Disekap-Disiksa 2 Wanita (detikBali)](https://www.detik.com/bali/hukum-dan-kriminal/d-8524702/niat-cari-kerja-di-bali-pria-sumba-malah-disekap-disiksa-2-wanita) detikBali (detik.com) · official statement via media · accessed 8 October 2026
31. [Polisi Tunggu Pelaporan Korban Kasus Staycation](https://www.medcom.id/nasional/daerah/Wb7zXLaN-polisi-tunggu-pelaporan-korban-kasus-staycation) Medcom.id · official statement via media · accessed 8 October 2026
32. [Waspada Modus Penipuan File APK PPS Pemilu yang Bisa Kuras Rekening](https://www.cnnindonesia.com/ekonomi/20240112093139-78-1048464/waspada-modus-penipuan-file-apk-pps-pemilu-yang-bisa-kuras-rekening) CNN Indonesia · official statement via media · accessed 8 October 2026
33. [Surat Edaran Menteri Ketenagakerjaan Nomor M/5/HK.04.00/V/2025 tentang Larangan Penahanan Ijazah dan/atau Dokumen Pribadi Milik Pekerja/Buruh oleh Pemberi Kerja (salinan dari Disnaker Kota Batam)](https://disnaker.batam.go.id/wp-content/uploads/sites/36/2025/06/DOC-20250522-WA0002.-1.pdf) Dinas Tenaga Kerja Kota Batam (meneruskan SE Menteri Ketenagakerjaan RI) · SE Menaker M/5/HK.04.00/V/2025 · accessed 8 October 2026

**How to cite**

KarirAman (2026). Customer service agents in Indonesia: duties, requirements, pay and applying safely. Updated 8 October 2026. https://kariraman.com/en/careers/customer-service-agent/

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- [Panduan Warga minimum wage guide](https://panduanwarga.org/en/guides/indonesia-minimum-wage/)
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CariTalent and PanduanHewan are Kode Nirlaba projects; Panduan Warga and The Cast Index are independent publications with the same founder. CourseToJob is a study-guide site with the same owner, run by Elite Digital AI Solutions Ltd.

**Change log**

- 8 October 2026 : Titles and headings now match common searches; added the category, who the job suits and links to bank teller, debt collector and data entry roles.