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Restaurant supervisors in Indonesia: duties, requirements, pay and applying safely

Written by KarirAman editorial team Approved by Kaiser Khan (editor), Updated

Restaurant supervisors run shifts, food safety, cash and stock and need food safety training. Paying a recruiter for certificates is a red flag.

Summary

Medium scam risk
  • Restaurant, cafe and outlet supervisors lead shifts, plan team rosters, keep food safe and the premises clean, and control cash and stock.
  • The annex to Health Ministry Regulation 2/2023 requires food business managers and, except where a label is enough, food handlers to hold a food safety training certificate.
  • Under the annex to Health Ministry Regulation 2/2023, every food business, restaurants included, must hold an SLHS hygiene certificate or a label, applied for through OSS.
  • Government Regulation 35/2021 limits overtime, requires it to be paid and requires a written or digital instruction and the worker's consent.
  • Many supervisors start as waiters, baristas, cashiers or cooks, then move up to captain or shift leader.
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On this page
  1. What does a restaurant supervisor do in Indonesia?
  2. What do you need to become a restaurant supervisor?
  3. What does a typical restaurant supervisor job description look like?
  4. How much does a restaurant supervisor earn in Indonesia?
  5. What education leads to a restaurant supervisor job?
  6. What is a restaurant supervisor responsible for in food safety?
  7. Which shift and overtime rules should restaurant supervisors know?
  8. How do waiters, baristas and cooks move up to restaurant supervisor?
  9. How do restaurant supervisors keep cash and stock under control?
  10. What should a supervisor prepare when the health office inspects the outlet?
  11. What interview questions might you be asked for restaurant supervisor jobs?
  12. What are the common restaurant supervisor job scams?
  13. Where can you find safe restaurant supervisor jobs in Indonesia?
  14. Which careers are similar?

What does a restaurant supervisor do in Indonesia?

A restaurant supervisor runs one outlet or one shift: assigning duties, opening and closing, checking hygiene and food safety in the kitchen and dining area, handling guest complaints, and reconciling cash and stock at the end of the shift. The SKKNI Hotel standard set by the Ministry of Manpower in 2024 includes units on managing food service operations, preparing staff rosters and managing stock, which describe the core of the job.

  • Open and close the outlet by the book, including checking the kitchen, dining area and equipment for cleanliness.
  • Plan shift rosters, assign duties and cover for absent staff.
  • Make sure the team follows hygiene, ingredient storage and food safety rules.
  • Count the cash and reconcile transactions at the end of each shift, then report any difference.
  • Check ingredient stock, record spoiled or expired items and place orders.
  • Handle guest complaints and solve service problems on the floor.
  • Train new staff and review the team's performance regularly.

What do you need to become a restaurant supervisor?

Restaurant supervision is not a licensed profession, but food safety is regulated. The annex to Health Ministry Regulation 2/2023 requires the manager or person in charge of a food business to hold a ready-to-eat food safety training certificate. Food handlers need it too, except where the business only needs a label, and must have a health check at least once a year. Adverts usually ask for restaurant or cafe experience and the ability to lead a team.

What does a typical restaurant supervisor job description look like?

Restaurant supervisor and outlet head adverts usually mention leading the waiting, barista and kitchen teams, planning shift rosters, training new staff, keeping taste and cleanliness standards, and preparing daily sales, cash and stock reports. Some adverts ask for willingness to work weekends and public holidays. We wrote the description below ourselves from common advert patterns; it is not a vacancy from any restaurant.

General example, not a vacancy

We wrote this description ourselves from what job ads usually ask for. It is not a vacancy from any company.

Commonly requested requirements

  • Experience in a restaurant, cafe or hotel, usually as a waiter, barista, cashier or cook.
  • A high school or vocational school (SMK) background, ideally in catering or hospitality, or a hospitality diploma.
  • Knowledge of hygiene and food safety; a food safety training certificate is an advantage.
  • Able to lead a team, plan rosters and prepare daily cash and stock reports.
  • Willing to work shifts, including weekends and public holidays.

Skills

Team leadership, Shift rostering, Food safety, Cash control, Stock control, Guest service, Complaint handling, Staff training, Daily reporting.

Ministry of Manpower Circular M/6/HK.04/V/2025 bars employers from discriminating on any basis in recruitment. An age requirement is allowed only where the nature of the job genuinely affects ability and it does not remove the chance of work, and the same applies to workers with disabilities. Law 13/2003 Articles 5 and 6 guarantee equal opportunity and treatment without discrimination. JDIH Kementerian Ketenagakerjaan JDIH BPK RI (peraturan.bpk.go.id)

How much does a restaurant supervisor earn in Indonesia?

KarirAman does not show a salary figure for restaurant supervisors yet because no data meets our standard: verified vacancies with a large enough sample, licensed data or an official pay scale. Government Regulation 36/2021 Articles 23 and 24 bar pay below the minimum wage for workers with less than one year of service. Restaurants or cafes classed as micro or small businesses are exempt (Article 36) and set pay by agreement, subject to a lower limit.

Restaurant Supervisor: available pay data (as of 8 October 2026)
Data Figure Notes
Pay range in KarirAman verified vacancies Not enough data yet (n < 30)
Average net wage of employees, Accommodation and food service activities (BPS Sakernas May 2026) IDR 2,639,594 reference for the Accommodation and food service activities sector, not specific to this career; net (after deductions) Badan Pusat Statistik
Minimum wage (UMP/UMK) as the floor IDR 2,317,601 to IDR 5,729,876 Lowest 2026 UMP IDR 2,317,601 (West Java), highest IDR 5,729,876 (Jakarta) Micro and small businesses are exempt from the minimum wage rules; pay there is set by agreement and still has a legal floor. Kementerian Hukum RI (peraturan.go.id)

Check your city's minimum wage (2026) Work out your take-home pay How we handle salary data

What education leads to a restaurant supervisor job?

Most restaurant supervisors move up from waiter, barista or cook roles, with a vocational school background in catering or hospitality, a hospitality diploma or vocational training. The Ministry of Manpower has set the SKKNI Rumah/Warung Makan (Decree 104/2024), SKKNI Rumah Minum/Kafe (Decree 16/2024) and SKKNI Hotel (Decree 125/2024) standards. BNSP's directory lists food and beverage service schemes for supervisors and a Food Handler scheme; a BNSP certificate is not the food safety training certificate the Health Ministry rules require.

What is a restaurant supervisor responsible for in food safety?

A restaurant supervisor makes sure the kitchen and team meet hygiene standards. The annex to Health Ministry Regulation 2/2023 sets requirements for food businesses, including restaurants, covering buildings, equipment, food handlers and the food itself, and says a food handler who is ill must not prepare food until recovered. The annex also requires every food business to hold an SLHS certificate or a label, and the SLHS is applied for through the OSS system.

Which shift and overtime rules should restaurant supervisors know?

Restaurant supervisors plan rosters, so they need to know the working-time rules. Government Regulation 35/2021 Article 21 sets 40 working hours a week, Article 26 caps overtime at 4 hours a day and 18 hours a week, and Articles 27 and 28 require overtime pay and a written or digital instruction and consent. For women who travel to or from work between 23.00 and 05.00, Manpower Law 13/2003 Article 76 requires transport.

Legal status: the Labour Protection Law was approved by the DPR and the Government on 6 October 2026 but has not been promulgated and its text is not public. Until it takes effect, the rules on this page apply.

Dewan Perwakilan Rakyat RI (emedia); Kementerian Ketenagakerjaan RI

How do waiters, baristas and cooks move up to restaurant supervisor?

The usual path starts as a waiter, barista, cashier or cook, then captain, shift leader or assistant supervisor, then supervisor and outlet manager. What gets people promoted is experience running shifts, tidy cash and stock reports, and a solid grasp of food safety. BNSP's directory lists tiered certification schemes in food and beverage service, from service up to supervision and administration.

How do restaurant supervisors keep cash and stock under control?

Cash and stock are two responsibilities that can lead to pay deductions if they are not recorded properly. The SKKNI Hotel standard (Decree 125/2024) includes units on processing financial transactions and managing stock, and the SKKNI Rumah Minum/Kafe standard (Decree 16/2024) includes a unit on calculating revenue. In practice, these habits protect you and the outlet:

  • Count the cash together at every shift handover. The person handing over and the person taking over both sign the count.
  • Record every shortage in a report. Write down the amount, any known cause and who was present, and report it to your manager the same day.
  • Use ingredients that came in first or expire first. Record spoiled or expired ingredients as waste, not as an unexplained shortage.
  • Ask for the deduction rule in writing. Government Regulation 36/2021 Article 63 allows wage deductions for damages only as set in the employment contract, company regulation or collective agreement, and Article 65 caps total deductions.

What should a supervisor prepare when the health office inspects the outlet?

Under the annex to Health Ministry Regulation 2/2023, every food business (TPP), restaurants included, must hold a hygiene and sanitation certificate (Sertifikat Laik Higiene Sanitasi, SLHS) or a label. The SLHS is applied for through the Online Single Submission (OSS) system. For food businesses that OSS does not cover, such as government-run kitchens or pesantren, the health office or an agency the local government appoints can issue the SLHS. The same annex asks the manager or person in charge to run an internal check twice a year using the environmental health inspection (IKL) form for that type of business.

For SPPG kitchens in the free school-meal programme, Health Ministry Circular HK.02.02/C.I/4202/2025 confirms that every kitchen must hold an SLHS from the district or city health office and attach proof that its food handlers have taken the ready-to-eat food safety course.

As a supervisor, have these ready so the inspection goes smoothly:

  1. a list of food handlers with their food safety training or extension certificates and health check records;
  2. the results of your internal checks on the IKL form;
  3. cleaning schedules for the kitchen, equipment and dining area that are actually followed;
  4. temperature and storage records for ingredients;
  5. a rule that food handlers who are ill do not prepare food until they recover.

If someone claiming to be an inspector asks for money to "pass" the inspection, do not pay on the spot. Note their name and confirm with the local health office through the contact details on its official website.

What interview questions might you be asked for restaurant supervisor jobs?

Interview questions for restaurant supervisor jobs often cover leading people, sharing out and checking work, handling falling performance, making decisions, and reading simple reports. Each example below comes with why it is asked and how to answer it. The Ministry of Manpower warns that an instant chat interview without formal confirmation is one sign of a fake job.

Republika (official statement via media)

General examples written by KarirAman, not questions from any particular company. How to practise: read the question, answer it out loud, then open the guidance to compare.

Questions for this field

Tell me about a time you led a team or an activity.

Why they ask: The interviewer wants real evidence of leadership, not just a title.

How to answer: Use the STAR pattern: the team goal, the decisions you made, how you involved people and the result.

How do you share out tasks and track your team's results?

Why they ask: Fair, clear task allocation keeps performance and morale up.

How to answer: Explain matching tasks to skills, setting measures of success and checking progress regularly.

How do you deal with a team member whose performance has dropped?

Why they ask: Supervisors must be able to fix performance fairly.

How to answer: Describe talking privately, finding the cause, agreeing on steps to improve and keeping a record.

How do you make a decision with limited information?

Why they ask: Leaders often have to decide before all the facts are in.

How to answer: Explain gathering the key facts, weighing risks, asking for input and explaining the reasons to your team.

How do you prepare and read simple sales, stock or finance reports?

Why they ask: Unit heads use reports for daily decisions.

How to answer: Name the reports you have used, the figures you watch and an example decision you made from them.

How do you make sure your team's rota, breaks and overtime are recorded correctly?

Why they ask: Supervisors share responsibility for their team's working rights.

How to answer: Explain building a fair rota, recording hours and overtime, and following company policy and labour rules.

How do you handle a cash or stock shortage at the store or outlet?

Why they ask: Shortages must be handled fairly for the company and the staff.

How to answer: Explain checking the records, hearing everyone involved, reporting by procedure and never cutting pay without a lawful basis.

Common questions that also come up (12 questions)

  • Tell me about yourself.

    Answer in about a minute: where you are now in work or study, two experiences that matter for this job, then why you applied. Personal matters such as family status are not needed.

  • Why did you apply to this company?

    Mention one or two real things you learned from the company's official website, such as its business or services, and link them to your skills.

  • Why are you interested in this role?

    Pick two tasks from the job advert, describe similar things you have done, and say which part you most want to grow in.

  • What are your strengths?

    Name one or two strengths and give short proof: the situation, what you did and the result.

  • What is your weakness?

    Choose a real weakness that is not central to the job, then explain what you are doing to improve it.

  • Tell me about a problem at work or school that you solved.

    Use the STAR pattern: Situation, Task, Action, Result. Focus on what you yourself did and what you learned.

  • How do you work in a team, including when people disagree?

    Give a real example of listening, explaining your view politely and finding a solution everyone accepted.

  • How do you handle pressure or tight deadlines?

    Explain how you set priorities, such as a task list or checking with your supervisor, and give one example of the outcome.

  • Where do you see yourself in two or three years?

    Mention the skills you want to master and the responsibility you hope to take on, without promising things you cannot know.

  • What salary do you expect?

    First research the pay range for the role and the local minimum wage where you would work. Give a range, then ask whether the figure is gross or net and which allowances apply.

  • When can you start?

    Give a realistic date. If you are still employed, mention the notice period in your current contract so you do not break it.

  • Do you have any questions for us?

    Ask about the contract type, working hours, base pay and allowances, the next selection step and when results are announced. Ask for the offer in writing.

Warning signs in interviews (6)

  • The interview happens only by WhatsApp or Telegram chat with no formal invitation, or you are pushed to be interviewed on the spot.

    What to do: Ask for a written invitation from a company-domain e-mail address, then match the contact with the official website you look up yourself.

    Republika (official statement via media)Kompas TV (official statement via media)detikFinance

  • You are asked to pay for a test, a psychological test, a medical check-up, training or a uniform, or to book tickets and a hotel through an appointed agent with a promise of reimbursement.

    What to do: Do not transfer anything. The Ministry of Manpower says legitimate recruitment does not charge applicants.

    Kompas TV (official statement via media)Republika (official statement via media)Koran Jakarta (official statement via media)PT Bank Central Asia Tbk (BCA)

  • The interview is held in a hotel room, a private house or another closed place that is not an office, or the location keeps changing. An invitation to stay overnight, or any sexual demand, as a condition for being hired or for renewing a contract is also a warning sign.

    What to do: Ask for the interview at the office or a public place, tell someone close to you where you are, and leave if you feel unsafe. Sexual demands can be reported to the police or the local manpower office (Disnaker). If you are in danger, call the police.

    Koran Jakarta (official statement via media)detikBali (detik.com) (official statement via media)Medcom.id (official statement via media)

  • You are asked for a photo of your KTP or family card, a selfie holding your ID, your bank account number, an OTP code, a PIN or a password before any written job offer.

    What to do: Do not send them. OJK says never to give an OTP, PIN or password to anyone, and identity data can be misused for illegal online loans.

    Kompas TV (official statement via media)Otoritas Jasa Keuangan (Sekretariat Satgas PASTI)Koran Jakarta (official statement via media)

  • The interview invitation arrives as an app file (APK) or a link that asks you to install an app.

    What to do: Do not open it. OJK and Kominfo warn that fake APK files can read SMS messages with OTP codes and then drain bank accounts.

    CNN Indonesia (official statement via media)

  • After the interview you are asked to hand over your original diploma or other original personal documents as a guarantee for the job.

    What to do: Ministry of Manpower Circular M/5/HK.04.00/V/2025 bars employers from requiring or holding original diplomas and personal documents as a guarantee for the job. The only exception is a diploma or competency certificate from education or training paid for by the employer under a written employment agreement, and the employer must keep it safe and compensate you if it is damaged or lost. Otherwise, show them for checking, then take them home.

    Dinas Tenaga Kerja Kota Batam (meneruskan SE Menteri Ketenagakerjaan RI)

In danger or held at an interview location? Call the police:

See all interview questions Build an ATS CV Write a cover letter

What are the common restaurant supervisor job scams?

One scam to watch for is an advert in the name of a well-known restaurant or cafe chain that asks for a uniform, training or certificate fee before you are hired; the Ministry of Manpower says a fee in recruitment is almost certainly a scam. Also watch for sign-up links for free school-meal (Makan Bergizi Gratis) kitchen jobs that collect ID card details through accounts that are not BGN's. BGN says official government selection charges no fee.

Warning signs in restaurant supervisor job ads

  • You are asked to pay the recruiter for a uniform, training or a certificate before you are hired.Republika (official statement via media)
  • The advert uses the name of a well-known restaurant or cafe chain, but circulates only by private message and is not on its official channels.Otoritas Jasa Keuangan (Sekretariat Satgas PASTI)
  • A sign-up link for free school-meal (Makan Bergizi Gratis) kitchen jobs asks for your ID card details and phone number through an account that is not the National Nutrition Agency's.RRI (Radio Republik Indonesia) (official statement via media)
  • Someone asks for money in the name of the National Nutrition Agency (BGN) or a government selection for an SPPG kitchen job.Badan Gizi Nasional
  • You are asked to leave your original diploma as a guarantee because you handle the outlet's cash.Dinas Tenaga Kerja Kota Batam (meneruskan SE Menteri Ketenagakerjaan RI)
  • Cash or stock shortages are taken from your pay without a written rule in the contract, company regulation or collective agreement.Kementerian Hukum RI (peraturan.go.id)
  • The advert sets age, appearance or marital status requirements without a lawful reason.Kontan (official statement via media)

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Where can you find safe restaurant supervisor jobs in Indonesia?

Look on the official careers sites of restaurants, hotels and cafe chains, the Ministry of Manpower's Karirhub portal and district manpower office job fairs. BGN posts its own recruitment, such as PPPK, on bgn.go.id; SPPG kitchen staff are usually hired by the partner running the kitchen, so ask who it is, check the site is a registered SPPG and never pay. Get a written contract stating hours, shifts and pay. KarirAman has no verified restaurant supervisor vacancies yet.

No verified vacancies for this role yet

We only list vacancies we have checked. In the meantime, look for jobs on these official channels.

Which careers are similar?

See other careers in Food, drink and retail

Frequently asked questions

Are restaurant supervisors entitled to overtime pay?

In principle, yes. Government Regulation 35/2021 Article 27 requires employers to pay overtime. The exception covers only certain job grades whose working hours cannot be limited and who earn higher pay, and that exception must be set out in the employment contract, company regulation or collective agreement. If it is not, overtime must be paid. Check how your job is described in the contract. These rules may change once the new labour protection law approved by parliament in October 2026 takes effect.

Can cash or stock shortages be deducted from my pay?

Yes, but only if the deduction rule is in writing. Government Regulation 36/2021 Article 63 allows wage deductions for damages when the employment contract, company regulation or collective agreement provides for them, and Article 65 caps total deductions. In an outlet, a cash shortage is only clear if the cash is counted together with the previous shift's cashier at handover and both of you sign the count. Record spoiled or expired ingredients as waste, not as a stock shortage.

Who must hold a food safety training certificate in a restaurant?

Under the annex to Health Ministry Regulation 2/2023, the manager, owner or person in charge and the food handlers must hold a ready-to-eat food safety training certificate. Where a business only needs a label, food handlers need only a food safety extension session. The training follows the Health Ministry curriculum and can be taken online; a BNSP competency certificate is a different document that the annex does not require. The annex stayed in force when Regulation 3/2026 repealed most of Regulation 2/2023.

Can daily workers at a restaurant become permanent staff?

Yes, under the rules. Government Regulation 35/2021 Article 10 allows daily work agreements for people who work fewer than 21 days a month. If a daily worker works 21 days or more for 3 consecutive months, the employment relationship becomes permanent (PKWTT) by law. Supervisors who plan rosters should keep accurate records of daily workers' days.

Can a restaurant keep my original diploma as a guarantee?

No. Manpower Ministry Circular M/5/HK.04.00/V/2025 bars employers from requiring or holding original diplomas and personal documents as a guarantee for employment, including for jobs that handle cash. The only exception is a diploma or certificate from training the employer paid for under a written agreement. Hand over copies only.

Who wrote and reviewed this page?

Written by KarirAman editorial team Published Updated

Prepared with AI assistance. Checked against official sources and approved for publication by Kaiser Khan (editor). Approval date: .

Sources

The facts on this page come from these sources. Dates show when we opened them.

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How to cite

KarirAman (2026). Restaurant supervisors in Indonesia: duties, requirements, pay and applying safely. Updated 8 October 2026. https://kariraman.com/en/careers/restaurant-supervisor/

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CariTalent and PanduanHewan are Kode Nirlaba projects; Panduan Warga and The Cast Index are independent publications with the same founder. CourseToJob is a study-guide site with the same owner, run by Elite Digital AI Solutions Ltd.

Change log
  • : Written: shift duties, food safety and SLHS, cash and stock control, overtime and night-work rules, the path up from waiter, barista and cook, and fake job ads.
  • : Fact-check revision: SLHS-or-label duty, extension-session exception, Health Ministry versus BNSP certificates, micro and small business wage exemption, SPPG hiring by partners.
  • : Title, description and first answer now use the terms readers search for; category, related careers and supporting links updated.