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Airport ground staff in Indonesia: duties, licences, pay and applying safely

Written by KarirAman editorial team Approved by Kaiser Khan (editor), Updated

Airport jobs cover ground staff, ground handling, cargo and aviation security (AVSEC), and staff need a licence. Insiders asking for money are scammers.

Summary

Professional requirements: AVSEC licence; airport personnel licence or competency certificate High scam risk
  • Airport ground staff include check-in agents, ramp and baggage handlers, aircraft marshallers, load-documentation staff and aviation security (AVSEC) officers.
  • Law 1/2009, Article 222 (amended by Law 6/2023), requires airport personnel to hold a licence or competency certificate; the civil aviation authority issues AVSEC licences.
  • Aviation security training is run by licensed training institutions that the Directorate General of Civil Aviation supervises.
  • Japan's Specified Skilled Worker (SSW) aviation field covers ground handling, with a skills test and Japanese at about JLPT N4.
  • Anyone asking for money to get you hired through an airport or airline insider is running a scam.
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On this page
  1. What do airport ground staff do in Indonesia?
  2. What do you need to become airport ground staff in Indonesia?
  3. What does a typical airport ground staff job description look like?
  4. How much do airport ground staff earn in Indonesia?
  5. Which education routes lead to airport ground jobs?
  6. Can Indonesians work as airport ground staff abroad?
  7. What are working conditions and rights like for airport ground staff?
  8. How do you apply for an airport job safely?
  9. What interview questions might you be asked for airport ground staff jobs?
  10. Which job scams target airport ground staff applicants?
  11. Where can you find safe airport ground staff vacancies?
  12. How do airport ground staff differ from flight attendants, guards and pilots?

What do airport ground staff do in Indonesia?

Airport ground staff is a catch-all for ground jobs at an airport: check-in and passenger service agents, ramp and baggage handlers, aircraft marshallers, load-documentation staff and aviation security (AVSEC) officers. Indonesia's national competency standard for airport activities (SKKNI, Kepmenaker 226/2020) includes units such as passenger check-in, baggage handling operations and aircraft marshalling. Employers include airport operators, ground handling companies and airlines.

  • Check in passengers, verify travel documents and issue boarding passes.
  • Assist arriving, transit and transfer passengers, including passengers who need special assistance.
  • Weigh, tag, load and unload baggage and cargo according to procedure.
  • Operate apron equipment such as baggage tractors, passenger steps or aviobridges once trained and authorised.
  • Marshal aircraft to their stands and coordinate movements on the airside.
  • Prepare load documents and manifests so the aircraft's load matches the plan.
  • As AVSEC, screen passengers, baggage and goods with security equipment and guard restricted areas.
  • Recognise and report dangerous goods and follow emergency and occupational safety procedures at the airport.

What do you need to become airport ground staff in Indonesia?

Requirements depend on the position. Article 222 of Law 1/2009, as amended by Law 6/2023, requires airport personnel to hold a licence or a competency certificate obtained through education or training at a government-accredited institution; for AVSEC, the Directorate General of Civil Aviation issues the aviation security personnel licence. Ads usually ask for senior high school (SMA/SMK) for service and ramp roles, or an aviation diploma for technical roles, plus physical fitness and readiness for shift work.

Licence or certificate
AVSEC licence; airport personnel licence or competency certificate
Issued by
Directorate General of Civil Aviation, Ministry of Transportation
Legal basis
Law 1/2009 on Aviation, Article 222, as amended by Law 6/2023

What does a typical airport ground staff job description look like?

Airport ground staff ads usually name the position (check-in, ramp, AVSEC or cargo), the airport, the shift pattern and the training provided. The description below is our own, written from common ad patterns; it is not a vacancy from any airport, airline or company. Minister of Manpower Circular M/6/HK.04/V/2025 point 2 prohibits employers from discriminating on any basis in recruitment.

General example, not a vacancy

We wrote this description ourselves from what job ads usually ask for. It is not a vacancy from any company.

Commonly requested requirements

  • Senior high school (SMA/SMK) for service and ramp roles; an aviation diploma (D3) for technical roles.
  • Holds, or is willing to train for, the licence or competency certificate the role requires.
  • Physically fit; some roles ask for a medical test and a drug-free certificate.
  • Willing to work shifts, including nights, weekends and public holidays.
  • Basic English to serve passengers and read aviation documents.
  • A police clearance certificate (SKCK) is often requested for access to restricted airport areas.

Skills

Passenger service, Check-in systems, Baggage and cargo handling, Apron equipment operation, Aviation safety awareness, Security screening, Dangerous goods awareness, Radio communication, Teamwork, Basic English, Shift-work stamina.

Ministry of Manpower Circular M/6/HK.04/V/2025 bars employers from discriminating on any basis in recruitment. An age requirement is allowed only where the nature of the job genuinely affects ability and it does not remove the chance of work, and the same applies to workers with disabilities. Law 13/2003 Articles 5 and 6 guarantee equal opportunity and treatment without discrimination. JDIH Kementerian Ketenagakerjaan JDIH BPK RI (peraturan.bpk.go.id)

How much do airport ground staff earn in Indonesia?

Airport ground staff must be paid at least the minimum wage that applies where the airport is: the city or regency minimum (UMK), or the provincial minimum (UMP) where no UMK is set. Government Regulation (PP) 36/2021, Article 23, bans paying below it for workers with under one year of service. Many ground staff work through outsourcing companies; under PP 35/2021, Article 18, the outsourcing company is responsible for its workers' wage protection and welfare.

Airport Ground Staff: available pay data (as of 8 October 2026)
Data Figure Notes
Pay range in KarirAman verified vacancies Not enough data yet (n < 30)
Average net wage of employees, Transportation and storage (BPS Sakernas May 2026) IDR 4,021,767 reference for the Transportation and storage sector, not specific to this career; net (after deductions) Badan Pusat Statistik
Minimum wage (UMP/UMK) as the floor IDR 2,317,601 to IDR 5,729,876 Lowest 2026 UMP IDR 2,317,601 (West Java), highest IDR 5,729,876 (Jakarta) Micro and small businesses are exempt from the minimum wage rules; pay there is set by agreement and still has a legal floor. Kementerian Hukum RI (peraturan.go.id)

Check your city's minimum wage (2026) Work out your take-home pay How we handle salary data

Which education routes lead to airport ground jobs?

A common route into airport ground work is vocational school (SMK) followed by role-specific training at an accredited institution. For technical roles, aviation polytechnics run diploma programmes such as D3 Operasi Bandar Udara (airport operations) and D3 Pertolongan Kecelakaan Pesawat (aircraft accident rescue) at the Indonesian Aviation Polytechnic in Curug. For AVSEC, the Directorate General of Civil Aviation lists KM 40 of 2024 on the national aviation security training programme and the aviation security personnel licence.

Can Indonesians work as airport ground staff abroad?

Airport ground staff can go to Japan through the Specified Skilled Worker (SSW) aviation field. The Immigration Services Agency of Japan page dated 17 July 2026 lists ground handling work: handling and loading baggage and cargo, cleaning aircraft and passenger handling, under the supervision of team leaders. You must pass the aviation skills test and Japanese at about JLPT N4. Leave only through a licensed placement agency (P3MI) or the official KP2MI route.

What are working conditions and rights like for airport ground staff?

Airport ground staff usually work shifts, including nights and public holidays. Under PP 35/2021, normal working time is 40 hours a week (Article 21), overtime is capped at 4 hours a day and 18 hours a week (Article 26), and overtime must be paid (Article 27). Law 13/2003, Article 76, requires nutritious food and security for women working between 23.00 and 07.00. Employers must also register you with BPJS.

Legal status: the Labour Protection Law was approved by the DPR and the Government on 6 October 2026 but has not been promulgated and its text is not public. Until it takes effect, the rules on this page apply.

Dewan Perwakilan Rakyat RI (emedia); Kementerian Ketenagakerjaan RI

How do you apply for an airport job safely?

Applying safely for an airport job means checking that the employer is real, that any training comes from a legitimate institution and that nobody asks for money to get you hired.

  1. Find the same vacancy on the official careers site of the airport operator, ground handling company or airline.
  2. Look up the company, including any outsourcing company, on AHU and make sure invitations come from the company's email domain.
  3. Turn down insider or "titipan" offers, or any promise that you will pass, made in exchange for money.
  4. Before paying for a course, ask for proof of the institution's licence and which certificate you will receive.
  5. Get your own documents through official channels, for example the Panduan Warga police clearance (SKCK) guide.

What interview questions might you be asked for airport ground staff jobs?

Interview questions for airport ground staff jobs often cover getting goods or passengers there safely and on time, damaged or wrong deliveries, safety at work, difficult recipients, and shifts or long journeys. Each example below comes with why it is asked and how to answer it. The Ministry of Manpower warns that an instant chat interview without formal confirmation is one sign of a fake job.

Republika (official statement via media)

General examples written by KarirAman, not questions from any particular company. How to practise: read the question, answer it out loud, then open the guidance to compare.

Questions for this field

How do you make sure goods or passengers arrive safely and on time?

Why they ask: Punctuality and safety are the core of this work.

How to answer: Explain how you plan routes or schedules, check the vehicle or load and tell people straight away about delays.

What do you do if goods are damaged, lost or sent to the wrong place?

Why they ask: How you report it shows honesty and responsibility.

How to answer: Say you report it at once, photograph the condition of the goods and follow company procedure rather than hiding it.

How do you put safety first at work?

Why they ask: Accidents on the road, at sea or in a warehouse can be fatal.

How to answer: Name real habits: enough rest, protective equipment, vehicle checks, no phone while driving and correct lifting technique.

How do you deal with a recipient who is not there or who is angry?

Why they ask: This happens every day and must be handled by procedure.

How to answer: Explain how you contact the recipient, follow the company's redelivery rules and stay polite.

Are you ready for shifts, long trips or changing schedules?

Why they ask: Much logistics and transport work does not follow office hours.

How to answer: Answer honestly, then ask about the schedule, rest time, any meal or lodging allowance and how overtime is recorded. Get it in writing.

Common questions that also come up (12 questions)

  • Tell me about yourself.

    Answer in about a minute: where you are now in work or study, two experiences that matter for this job, then why you applied. Personal matters such as family status are not needed.

  • Why did you apply to this company?

    Mention one or two real things you learned from the company's official website, such as its business or services, and link them to your skills.

  • Why are you interested in this role?

    Pick two tasks from the job advert, describe similar things you have done, and say which part you most want to grow in.

  • What are your strengths?

    Name one or two strengths and give short proof: the situation, what you did and the result.

  • What is your weakness?

    Choose a real weakness that is not central to the job, then explain what you are doing to improve it.

  • Tell me about a problem at work or school that you solved.

    Use the STAR pattern: Situation, Task, Action, Result. Focus on what you yourself did and what you learned.

  • How do you work in a team, including when people disagree?

    Give a real example of listening, explaining your view politely and finding a solution everyone accepted.

  • How do you handle pressure or tight deadlines?

    Explain how you set priorities, such as a task list or checking with your supervisor, and give one example of the outcome.

  • Where do you see yourself in two or three years?

    Mention the skills you want to master and the responsibility you hope to take on, without promising things you cannot know.

  • What salary do you expect?

    First research the pay range for the role and the local minimum wage where you would work. Give a range, then ask whether the figure is gross or net and which allowances apply.

  • When can you start?

    Give a realistic date. If you are still employed, mention the notice period in your current contract so you do not break it.

  • Do you have any questions for us?

    Ask about the contract type, working hours, base pay and allowances, the next selection step and when results are announced. Ask for the offer in writing.

Warning signs in interviews (6)

  • The interview happens only by WhatsApp or Telegram chat with no formal invitation, or you are pushed to be interviewed on the spot.

    What to do: Ask for a written invitation from a company-domain e-mail address, then match the contact with the official website you look up yourself.

    Republika (official statement via media)Kompas TV (official statement via media)detikFinance

  • You are asked to pay for a test, a psychological test, a medical check-up, training or a uniform, or to book tickets and a hotel through an appointed agent with a promise of reimbursement.

    What to do: Do not transfer anything. The Ministry of Manpower says legitimate recruitment does not charge applicants.

    Kompas TV (official statement via media)Republika (official statement via media)Koran Jakarta (official statement via media)PT Bank Central Asia Tbk (BCA)

  • The interview is held in a hotel room, a private house or another closed place that is not an office, or the location keeps changing. An invitation to stay overnight, or any sexual demand, as a condition for being hired or for renewing a contract is also a warning sign.

    What to do: Ask for the interview at the office or a public place, tell someone close to you where you are, and leave if you feel unsafe. Sexual demands can be reported to the police or the local manpower office (Disnaker). If you are in danger, call the police.

    Koran Jakarta (official statement via media)detikBali (detik.com) (official statement via media)Medcom.id (official statement via media)

  • You are asked for a photo of your KTP or family card, a selfie holding your ID, your bank account number, an OTP code, a PIN or a password before any written job offer.

    What to do: Do not send them. OJK says never to give an OTP, PIN or password to anyone, and identity data can be misused for illegal online loans.

    Kompas TV (official statement via media)Otoritas Jasa Keuangan (Sekretariat Satgas PASTI)Koran Jakarta (official statement via media)

  • The interview invitation arrives as an app file (APK) or a link that asks you to install an app.

    What to do: Do not open it. OJK and Kominfo warn that fake APK files can read SMS messages with OTP codes and then drain bank accounts.

    CNN Indonesia (official statement via media)

  • After the interview you are asked to hand over your original diploma or other original personal documents as a guarantee for the job.

    What to do: Ministry of Manpower Circular M/5/HK.04.00/V/2025 bars employers from requiring or holding original diplomas and personal documents as a guarantee for the job. The only exception is a diploma or competency certificate from education or training paid for by the employer under a written employment agreement, and the employer must keep it safe and compensate you if it is damaged or lost. Otherwise, show them for checking, then take them home.

    Dinas Tenaga Kerja Kota Batam (meneruskan SE Menteri Ketenagakerjaan RI)

In danger or held at an interview location? Call the police:

See all interview questions Build an ATS CV Write a cover letter

Which job scams target airport ground staff applicants?

The most common scams are brokers who claim to be airport or airline insiders and ask for money, paid training-plus-placement packages, and fake recruitment in the name of airport operators, airlines or state-owned enterprises that asks for uniform or medical-test fees. In January 2026, the Soekarno-Hatta Airport police urged applicants not to go through people who promise jobs in exchange for money.

Warning signs in airport ground staff job ads

  • Someone claiming an airport or airline insider route asks for money to get you hired; police urge applicants not to go through people who promise jobs for money.detikNews (official statement via media)
  • A paid training-plus-placement package or AVSEC course promises a job, although airport personnel competency certificates are obtained through government-accredited institutions.BPK RI (JDIH BPK)
  • An aviation security training provider cannot show its licence, although the Directorate General of Civil Aviation supervises such training institutions.Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan RI
  • Recruitment in the name of an airport operator or airline asks for uniform, medical-test or training fees before you are hired.Republika (official statement via media)
  • The selection invitation comes from a free email address or a private chat, although an airline's official careers portal says information only comes from its official site and email.Maskapai nasional (portal karier resmi)
  • Someone claiming to be airline staff asks for money or personal data through unofficial channels.detikNews (official statement via media)
  • A selection in the name of a state-owned enterprise asks for a transfer, although in 2024 FHCI and the Ministry of SOEs stated that every stage of the joint BUMN recruitment was free.detikFinance (official statement via media)
  • A ground handling job offer in Japan asks for a security deposit, although SSW rules ban collecting deposits.Immigration Services Agency of Japan

Learn the signs of trafficking through job offers

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Where can you find safe airport ground staff vacancies?

Look for airport ground staff vacancies on the official careers sites of airport operators, ground handling companies and airlines, in the state-owned enterprise careers directory and on the Ministry of Manpower's Karirhub. For Japan, check official job orders on SISKOP2MI and make sure the placement agency is active. Look up any outsourcing company on AHU before you sign. Never pay to join a selection. KarirAman does not yet list verified airport vacancies.

No verified vacancies for this role yet

We only list vacancies we have checked. In the meantime, look for jobs on these official channels.

How do airport ground staff differ from flight attendants, guards and pilots?

Airport ground staff work on the ground: terminals, aprons and cargo sheds. Flight attendants work in the aircraft cabin, and pilots fly the aircraft under a pilot licence. Security guards protect buildings or sites in general, while AVSEC officers carry out aviation security screening under the National Aviation Security Programme, which the Directorate General of Civil Aviation says was set by KM 39 of 2024.

See other careers in Logistics and transport

Frequently asked questions

Can senior high school graduates work at an Indonesian airport?

Yes, especially in passenger service, check-in, ramp and baggage roles. Article 222 of Law 1/2009, as amended by Law 6/2023, requires airport personnel to hold a licence or a competency certificate obtained through education or training at a government-accredited institution; for AVSEC, the Directorate General of Civil Aviation issues the aviation security personnel licence. Ask the employer which certificate your position requires. Technical roles usually ask for an aviation diploma (D3).

What is AVSEC and how do you get the licence in Indonesia?

AVSEC officers are aviation security personnel who screen passengers, baggage and goods and guard restricted airport areas. The Directorate General of Civil Aviation lists Director General Decree PR 20 DJPU of 2024 as the technical guideline for issuing aviation security personnel licences, and KM 40 of 2024 as the national aviation security training programme. The training is run by licensed training institutions.

Can an insider get me a job at the airport?

Do not believe it and do not pay. In January 2026, the Soekarno-Hatta Airport police handled the case of a woman who paid someone who promised her an airline job and then disappeared; police urged applicants not to go through people who promise jobs in exchange for money. In 2024, FHCI and the Ministry of SOEs also stated that every stage of the joint state-owned enterprise (BUMN) recruitment was free. Report such offers.

Are airport training courses that promise job placement trustworthy?

Check the institution's licence first. Airport staff competency certificates come from institutions accredited by the government (Article 222 of Law 1/2009 as amended by Law 6/2023), and the Directorate General of Civil Aviation supervises aviation security training institutions. No institution can promise that an airline or airport operator will hire you. The Ministry of Manpower says a fee in recruitment is almost certainly fraud.

Can I work in airport ground handling in Japan?

Yes, through the Specified Skilled Worker (SSW) aviation field. According to the Immigration Services Agency of Japan page dated 17 July 2026, the work covers handling and loading baggage and cargo, cleaning aircraft and passenger handling, under the supervision of team leaders. You must pass the aviation skills test and a Japanese test at JFT-Basic A2.2 or JLPT N4.

Do I have to pay placement fees for an airport job abroad?

Law 18/2017, Article 30(1), states that Indonesian migrant workers cannot be charged placement costs. Ministerial Regulation P2MI 17/2025 makes the employer pay placement costs by default, and you may be charged only costs written and itemised in the Placement Agreement (Perjanjian Penempatan). Any request for money outside that document, in cash or to a personal account, is a red flag. Japan's SSW rules also ban security deposits.

Who wrote and reviewed this page?

Written by KarirAman editorial team Published Updated

Prepared with AI assistance. Checked against official sources and approved for publication by Kaiser Khan (editor). Approval date: .

Sources

The facts on this page come from these sources. Dates show when we opened them.

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How to cite

KarirAman (2026). Airport ground staff in Indonesia: duties, licences, pay and applying safely. Updated 8 October 2026. https://kariraman.com/en/careers/airport-ground-staff/

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