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Medical records officers (PMIK) in Indonesia: duties, STR, pay and applying safely

Written by KarirAman editorial team Approved by Kaiser Khan (editor), Updated

Medical records officers (PMIK) manage patient records, including electronic records, in Indonesia. They need a medical records diploma and an STR.

Summary

Professional requirements: STR, plus an SIP where the post serves patients directly Low scam risk
  • Law 17/2023 Article 199 classes medical records and health information officers (PMIK) as health workers in the medical technical group.
  • To practise, a PMIK must hold an STR from the Indonesian Health Council, valid for life (Law 17/2023 Article 260).
  • Ministry of Health Regulation 24/2022 makes patient registration, data processing and claim coding in electronic medical records PMIK work.
  • For INA-CBG claims, coders use ICD-10 for diagnoses and ICD-9-CM for procedures (Ministry of Health Regulation 26/2021).
  • Turn down paid STR services: Ministry of Health Regulation 13/2025 Article 172 bars using third parties in registration and licensing.
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On this page
  1. What does a medical records officer do in Indonesia?
  2. What do you need to become a medical records officer in Indonesia?
  3. What does a typical medical records officer job description look like?
  4. How much does a medical records officer earn in Indonesia?
  5. Which degree do medical records officers need, and which education routes lead there?
  6. How do medical records officers protect confidentiality?
  7. What does a coder do in INA-CBG claims?
  8. How do medical records officers join the civil service or PPPK?
  9. How is a medical records officer different from hospital admin staff?
  10. How long must electronic medical records be kept?
  11. What does a medical records officer's career path look like?
  12. What interview questions might you be asked for medical records officer jobs?
  13. Which job scams target medical records officers in Indonesia?
  14. Where can you find safe medical records officer vacancies?
  15. Which careers are similar?

What does a medical records officer do in Indonesia?

A medical records and health information officer (PMIK) manages patient records from registration to storage. Ministry of Health Regulation 24/2022 Article 13 assigns patient registration, data distribution, processing, data entry for financing claims, storage, quality assurance and transfer of electronic medical records to PMIK staff, while clinical data is entered by the treating health worker. PMIK staff also code diagnoses, compile reports and handle requests for record copies.

  • Register patients and make sure their identity, medical record number and NIK are recorded correctly.
  • Process, check for completeness and store electronic medical records and older paper files.
  • Code diagnoses with ICD-10 and procedures with ICD-9-CM from the medical summary.
  • Prepare data and codes for JKN claims with the casemix team.
  • Compile reports on visits, diseases and service indicators for management and the health office.
  • Handle requests for copies or summaries of medical records under procedure and consent rules.
  • Protect access rights and patient data confidentiality.
  • Check with doctors when a diagnosis or procedure needs clarifying before it is coded.

What do you need to become a medical records officer in Indonesia?

You need a qualification in medical records and health information, a pass in the competency exam and an STR. Law 17/2023 Article 210 sets a three-year diploma as the minimum for health workers, Article 213 requires vocational students to sit the competency exam, and Article 260 requires an STR to practise. An SIP is required for health workers who serve patients directly (elucidation of Article 263), so ask the health office whether your post needs one.

Licence or certificate
STR, plus an SIP where the post serves patients directly
Issued by
Indonesian Health Council, KKI (STR), and the regency or city government (SIP)
Legal basis
Law 17/2023 on Health, Articles 199(10), 260 and 263; Ministry of Health Regulation 24/2022 on Medical Records

What does a typical medical records officer job description look like?

Medical records vacancies in Indonesia usually ask for a D3 in medical records and health information with an active STR, knowledge of ICD-10 and ICD-9-CM, hospital information system skills, accuracy and willingness to work shifts. Some mention experience coding JKN claims or working in a casemix team. We wrote the description below ourselves from common advertising patterns; it is not a vacancy from any health facility, so there is no apply button.

General example, not a vacancy

We wrote this description ourselves from what job ads usually ask for. It is not a vacancy from any company.

Commonly requested requirements

  • A D3 in medical records and health information; senior posts ask for a D4 or bachelor's in the same field.
  • An active STR.
  • Knowledge of ICD-10, ICD-9-CM and the JKN claims process.
  • Comfortable with hospital information systems and office software.
  • Careful, discreet and willing to work shifts.

Skills

ICD-10 and ICD-9-CM coding, Electronic medical records, Data accuracy, Confidentiality, Spreadsheets and reporting, Communicating with doctors, Understanding JKN claims, Records management.

Ministry of Manpower Circular M/6/HK.04/V/2025 bars employers from discriminating on any basis in recruitment. An age requirement is allowed only where the nature of the job genuinely affects ability and it does not remove the chance of work, and the same applies to workers with disabilities. Law 13/2003 Articles 5 and 6 guarantee equal opportunity and treatment without discrimination. JDIH Kementerian Ketenagakerjaan JDIH BPK RI (peraturan.bpk.go.id)

How much does a medical records officer earn in Indonesia?

KarirAman does not yet show a pay figure for medical records officers because no data meets our standard. For hospital and clinic staff, Ministry of Health Regulation 13/2025 Article 216 requires health workers' wages to be at least the minimum wage, and Article 219 requires the wage structure and scale to be set out in the employment contract. Civil-service officers are paid by grade and functional position, and posts open through official selection on SSCASN.

Medical Records Officer: available pay data (as of 8 October 2026)
Data Figure Notes
Pay range in KarirAman verified vacancies Not enough data yet (n < 30)
Average net wage of employees, Human health and social work activities (BPS Sakernas May 2026) IDR 3,624,569 reference for the Human health and social work activities sector, not specific to this career; net (after deductions) Badan Pusat Statistik
Minimum wage (UMP/UMK) as the floor IDR 2,317,601 to IDR 5,729,876 Lowest 2026 UMP IDR 2,317,601 (West Java), highest IDR 5,729,876 (Jakarta) Micro and small businesses are exempt from the minimum wage rules; pay there is set by agreement and still has a legal floor. Kementerian Hukum RI (peraturan.go.id)

Check your city's minimum wage (2026) Work out your take-home pay How we handle salary data

Which degree do medical records officers need, and which education routes lead there?

The main route is a D3 in medical records and health information, followed by a D4 or bachelor's in the same field for senior roles. The civil-service functional position has skilled and expert categories (PermenPANRB 30/2013), and PermenPANRB 1/2023 requires at least a bachelor's or D4 for expert-category functional positions. Because Law 17/2023 sets a three-year diploma as the minimum for health workers, vocational school (SMK) graduates must study further first.

How do medical records officers protect confidentiality?

A medical records officer releases record contents only on a lawful basis. Ministry of Health Regulation 24/2022 Articles 33 to 35 allow release with the patient's consent, for example for treatment or insurance claims, or without consent for purposes set by law such as law enforcement, always on a written or electronic request and only as far as needed. Law 17/2023 Article 301 requires health workers to keep patients' personal health information secret.

What does a coder do in INA-CBG claims?

A coder turns the diagnoses and procedures written by the doctor into standard codes so that JKN claims can be processed. Ministry of Health Regulation 26/2021 on INA-CBG guidelines sets ICD-10 version 2010 for diagnoses and ICD-9-CM version 2010 for procedures, taken from the medical record, and requires the coder to clarify with the doctor when coding is difficult or inconsistent. BPJS Kesehatan verifiers then check the claim file.

How do medical records officers join the civil service or PPPK?

Medical records officer (Perekam Medis) is a civil-service functional position under PermenPANRB 30/2013, with a skilled category (Pelaksana to Penyelia) and an expert category (Pertama to Madya). PermenPANRB 1/2023 revoked its appointment and credit-point rules and now governs first appointment from CPNS, requiring at least a bachelor's or D4 for the expert category. As a health worker you still need an STR. CPNS and PPPK posts open through SSCASN.

How is a medical records officer different from hospital admin staff?

A medical records officer is a health worker with an STR who runs electronic medical records; "hospital admin" covers cashier, queue, information and billing work. So a "medical records admin" ad can mean two things. If it asks for a medical records graduate with an STR and lists coding, processing or claims, the post is for PMIK staff. If the duties are only entering patient identity data, it is an admin post; see our hospital administrative staff guide.

How long must electronic medical records be kept?

Ministry of Health Regulation 24/2022 Article 39 requires health facilities to keep electronic medical record data for at least 25 years after the patient's last visit. Article 20 requires storage on servers or certified cloud services, with backups, that keep the data secure, intact, confidential and available. Article 45 required every health facility to run electronic medical records by 31 December 2023. That is why hospital information system skills now appear in almost every medical records job ad.

What does a medical records officer's career path look like?

Medical records officers usually start at registration, file processing or coding, then move up to unit coordinator, casemix team member or head of the medical records department. D3 graduates can study for a D4 or bachelor's degree to enter the expert category. Health data skills also open a path into data analysis; see our data analyst guide.

What interview questions might you be asked for medical records officer jobs?

Interview questions for medical records officer jobs often cover the office software you use, accuracy with data, handling many requests at once, and keeping documents confidential. Each example below comes with why it is asked and how to answer it. The Ministry of Manpower warns that an instant chat interview without formal confirmation is one sign of a fake job.

Republika (official statement via media)

General examples written by KarirAman, not questions from any particular company. How to practise: read the question, answer it out loud, then open the guidance to compare.

Questions for this field

Which office software do you know well, and what do you use it for?

Why they ask: Most administrative work uses spreadsheets, word processing and e-mail every day.

How to answer: Name the software and the real tasks you did with it, such as data summaries, letters or reports. Be honest about your level and offer a short test if useful.

How do you make sure the data you enter is correct?

Why they ask: One data error can upset payments, stock or schedules.

How to answer: Explain your habits: matching against the source document, using a checklist or simple formulas, and checking again before sending. Give one example of an error you caught.

How do you handle several requests from different people at once?

Why they ask: Administrative staff often serve several departments with different deadlines.

How to answer: Describe how you order tasks by deadline and impact, keep a list, and ask your supervisor to set priorities when requests clash.

How do you keep documents and other people's personal data confidential?

Why they ask: Administrative roles hold employee, customer or patient data that must not leak.

How to answer: Give concrete steps: opening data only when needed, locking your screen, never sending work documents through personal chat, and following company rules on storing files.

Tell me about a regular report or summary you prepared.

Why they ask: Regular reports show care and consistency.

How to answer: Say what the report was, how often you made it, the tools you used, who relied on it and any improvement you suggested.

Common questions that also come up (12 questions)

  • Tell me about yourself.

    Answer in about a minute: where you are now in work or study, two experiences that matter for this job, then why you applied. Personal matters such as family status are not needed.

  • Why did you apply to this company?

    Mention one or two real things you learned from the company's official website, such as its business or services, and link them to your skills.

  • Why are you interested in this role?

    Pick two tasks from the job advert, describe similar things you have done, and say which part you most want to grow in.

  • What are your strengths?

    Name one or two strengths and give short proof: the situation, what you did and the result.

  • What is your weakness?

    Choose a real weakness that is not central to the job, then explain what you are doing to improve it.

  • Tell me about a problem at work or school that you solved.

    Use the STAR pattern: Situation, Task, Action, Result. Focus on what you yourself did and what you learned.

  • How do you work in a team, including when people disagree?

    Give a real example of listening, explaining your view politely and finding a solution everyone accepted.

  • How do you handle pressure or tight deadlines?

    Explain how you set priorities, such as a task list or checking with your supervisor, and give one example of the outcome.

  • Where do you see yourself in two or three years?

    Mention the skills you want to master and the responsibility you hope to take on, without promising things you cannot know.

  • What salary do you expect?

    First research the pay range for the role and the local minimum wage where you would work. Give a range, then ask whether the figure is gross or net and which allowances apply.

  • When can you start?

    Give a realistic date. If you are still employed, mention the notice period in your current contract so you do not break it.

  • Do you have any questions for us?

    Ask about the contract type, working hours, base pay and allowances, the next selection step and when results are announced. Ask for the offer in writing.

Warning signs in interviews (6)

  • The interview happens only by WhatsApp or Telegram chat with no formal invitation, or you are pushed to be interviewed on the spot.

    What to do: Ask for a written invitation from a company-domain e-mail address, then match the contact with the official website you look up yourself.

    Republika (official statement via media)Kompas TV (official statement via media)detikFinance

  • You are asked to pay for a test, a psychological test, a medical check-up, training or a uniform, or to book tickets and a hotel through an appointed agent with a promise of reimbursement.

    What to do: Do not transfer anything. The Ministry of Manpower says legitimate recruitment does not charge applicants.

    Kompas TV (official statement via media)Republika (official statement via media)Koran Jakarta (official statement via media)PT Bank Central Asia Tbk (BCA)

  • The interview is held in a hotel room, a private house or another closed place that is not an office, or the location keeps changing. An invitation to stay overnight, or any sexual demand, as a condition for being hired or for renewing a contract is also a warning sign.

    What to do: Ask for the interview at the office or a public place, tell someone close to you where you are, and leave if you feel unsafe. Sexual demands can be reported to the police or the local manpower office (Disnaker). If you are in danger, call the police.

    Koran Jakarta (official statement via media)detikBali (detik.com) (official statement via media)Medcom.id (official statement via media)

  • You are asked for a photo of your KTP or family card, a selfie holding your ID, your bank account number, an OTP code, a PIN or a password before any written job offer.

    What to do: Do not send them. OJK says never to give an OTP, PIN or password to anyone, and identity data can be misused for illegal online loans.

    Kompas TV (official statement via media)Otoritas Jasa Keuangan (Sekretariat Satgas PASTI)Koran Jakarta (official statement via media)

  • The interview invitation arrives as an app file (APK) or a link that asks you to install an app.

    What to do: Do not open it. OJK and Kominfo warn that fake APK files can read SMS messages with OTP codes and then drain bank accounts.

    CNN Indonesia (official statement via media)

  • After the interview you are asked to hand over your original diploma or other original personal documents as a guarantee for the job.

    What to do: Ministry of Manpower Circular M/5/HK.04.00/V/2025 bars employers from requiring or holding original diplomas and personal documents as a guarantee for the job. The only exception is a diploma or competency certificate from education or training paid for by the employer under a written employment agreement, and the employer must keep it safe and compensate you if it is damaged or lost. Otherwise, show them for checking, then take them home.

    Dinas Tenaga Kerja Kota Batam (meneruskan SE Menteri Ketenagakerjaan RI)

In danger or held at an interview location? Call the police:

See all interview questions Build an ATS CV Write a cover letter

Which job scams target medical records officers in Indonesia?

The most damaging trick is a promise of a hospital job in exchange for a processing fee; in 2026 Karanganyar police named suspects in such a regional hospital case. Also watch for paid STR services: the Ministry of Health asks health workers to apply for the STR themselves without brokers, and Ministry of Health Regulation 13/2025 Article 172 bars third parties in registration. Paid training that uses the ministry's logo without appearing on its channels is suspect too.

Warning signs in medical records officer job ads

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Where can you find safe medical records officer vacancies?

Look for medical records vacancies on the official careers pages of hospitals, clinics and district health offices, and on the Ministry of Manpower's Karirhub portal. Civil-service (PNS and PPPK) posts open through BKN's SSCASN portal, and BKN says civil-service selection is free. Casemix teams and health insurers sometimes hire coders too. KarirAman does not list verified medical records vacancies yet, so match every ad against the employer's official channels.

No verified vacancies for this role yet

We only list vacancies we have checked. In the meantime, look for jobs on these official channels.

Which careers are similar?

See other careers in Healthcare

Frequently asked questions

Do medical records officers need an STR in Indonesia?

Yes. Medical records and health information officers are health workers under Law 17/2023 Article 199(10), and Article 260 requires every practising health worker to hold an STR. The Indonesian Health Council (KKI) issues it on the Minister's behalf, and it is valid for life. According to the KKI website, from 12 October 2026 registration for health workers runs only through SATUSEHAT SDMK.

Do medical records officers also need an SIP?

It depends on the post. Law 17/2023 Article 263 requires an SIP practice permit for certain health workers, and its elucidation says this means those who serve patients directly. Where an SIP is needed, one SIP covers one place of practice for five years (Government Regulation 28/2024 Article 682). Ask the regency or city health office whether your post needs one.

Which graduates do medical records vacancies look for?

Records, coding and claims posts usually look for D3 graduates in medical records and health information who already hold an STR. For expert-category civil-service functional positions, PermenPANRB 1/2023 requires at least a bachelor's or D4 matching the qualification needed, and as a health worker you still need an STR. General hospital admin posts, such as cashier or queue desk, are usually open to administration graduates.

Can I pay someone to get my STR issued faster?

Do not. The Ministry of Health asks health workers to apply for their STR themselves through SATUSEHAT SDMK, without brokers. Ministry of Health Regulation 13/2025 Article 172 bars using third parties or misusing accounts in registration and licensing, and Article 290 sets deactivation of the STR or SIP as the sanction. Under Law 17/2023 Article 260 the STR needs a diploma or professional certificate and a competency certificate, so there is no lawful shortcut.

How does a medical records officer handle requests for copies of medical records?

A medical records officer releases record contents only on a written or electronic request addressed to the head of the facility (Ministry of Health Regulation 24/2022 Articles 33 and 34). For insurance or coverage claims, the patient gives consent at registration. If the patient lacks capacity, close family, a guardian or an heir may consent. Law enforcement requests without the patient's consent need the Minister's approval, unless a court orders release (Article 36). Never hand over copies on a verbal or private-chat request.

Is a coding training certificate required to apply?

Not for the STR. Law 17/2023 Article 260 requires only a diploma or professional certificate and a competency certificate. Extra training builds skills and professional credit units; Ministry of Health Regulation 13/2025 Articles 204 and 205 say health worker training is run by accredited providers and certificates are issued through the health information system. Avoid paid courses that promise job placement.

Who wrote and reviewed this page?

Written by KarirAman editorial team Published Updated

Prepared with AI assistance. Checked against official sources and approved for publication by Kaiser Khan (editor). Approval date: .

Sources

The facts on this page come from these sources. Dates show when we opened them.

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How to cite

KarirAman (2026). Medical records officers (PMIK) in Indonesia: duties, STR, pay and applying safely. Updated 8 October 2026. https://kariraman.com/en/careers/medical-records-officer/

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Change log
  • : New page: PMIK duties, STR and SIP, electronic medical records, INA-CBG coding, confidentiality, the civil-service position and scams.
  • : Fact-check fixes: FAQ on requests for copies of medical records (Regulation 24/2022 Articles 33, 34, 36) and a shorter section on the difference from hospital admin staff.